Questions and Answers

 
Q. Do you have a customer satisfaction or refund policy?
A. We have had no customer complaints  to date and we will guarantee satisfaction. Our satisfied customers speak for themselves.
 
Q. What packages do you offer? What are your rates?
A. We have many packages from $1295.  See current rates for our packages and prices.
 
Q. How many pictures do you take?
A. Many. We tend to shoot over 1,000 digital images in a full day wedding.
 
Q. Do you require a deposit? Why is it nonrefundable?
A. A nonrefundable reservation fee is required to secure Image by Interface photographers for your wedding date.  When you book with us we turn away all other inquiries for your date. We cover only one wedding per date.  If you cancel with us we tend to lose the opportunity to replace the wedding with another since weddings are generally booked well in advance.
 
Q. Can I keep the high resolution digital files or negatives?
A. All of our packages include high resolution (for enlargements) and low resolution (for email/web sites)  digital files, or a web site. 
 
Q. How quickly will I receive my proof prints?
A. Less than 2 weeks from selection, except during busy periods when the timing can be up to 3 weeks.
 
Q. Do you use digital or film?
A. We have converted to 100% digital - You get more images and more options with digital.  Your photographer is more creative and retouching is quick and inexpensive.
 
Q. How many weddings have you photographed?
A. 40 in the last 5 years.  We particularly enjoy taking pictures of people—which we have done all over the world. Wedding clients who can book Image by Interface between assignments and travels are indeed fortunate! You will love your wedding portrayed in our 'photojournalistic' style AND cherish our portraits forever.
 
Q. Can I see examples of your work?
A. Absolutely! See our web site or contact us to review our extensive portfolio personally
 
Q. What are your qualifications? Have you been professionally trained or certified?
A. I am a professional member of the Editorial Photographers Association and past President of the North Shore Photographic Society. David Smith is an instructor of digital photography to other photographers. He also attends training classes in wedding and digital photography at the Professional Photographers of BC conferences and Canada Camera Conferences and has over 30 years of experience. 
 
Q. What is your photographic style?
A. Photojournalistic, documentary and formal portraits. We specialize in storybook wedding photography and capture the smiles, tears and joy of your wedding day. We are award winning photographic artists who regularly exhibit work at art galleries.
 
Q. Do you provide black and white photography?
A. Yes
 
Q. How far are you willing to travel?
A. We love to travel - anywhere!
 
Q. Should I use an amateur photographer wedding guest or friend instead of a professional wedding photographer?
A. The choice is yours to make. Wedding photography is art and science mixed gingerly with nerves of steel. Almost everyone has a friend or friend of the family who is a great amateur photographer. Wedding photography, however, requires the skills, equipment and experience that only comes from the completion of many  weddings. A wedding photographer needs patience and the demeanor to be calm and creative under pressure. It is virtually impossible to be a guest at a wedding while simultaneously watching constantly for important events to unfold. I know this from experience, I've been asked to take photographs at friends' weddings but to relax and have a good time as well. It can't be done. I'm either a guest, or the photographer. Trusting your lifelong wedding memories to a friendly amateur is asking for hurt feelings and uncomfortable situations. 

Professional photographers also have a significant investment in the equipment and extensive training necessary for quality wedding photography


Asking a guest to be trusted with your primary wedding photographs is an imposition and responsibility that they shouldn't have to undertake.

 
Q. Can you customize your services for special requests?
A. Absolutely. Our objective is to meet our clients needs precisely!
 
Q. Do you have backup photographers?
A. Yes. We have 2 wedding photographers and are associated with several professional photographers who are willing to serve as backups on very short notice.
 
Q. What photographic equipment to you use?
A. We have 3 high resolution digital cameras including 2 Canons (8 Megapixel, large CMOS sensor array for very high resolution images)  We have a complete selection of Canon lenses from 17mm wide angel to 300mm zoom. We also use a Canon 70-200 L Image stabilized lens for exception high quality telephone and portrait shots. We bring our studio to your wedding with multiple light strobes, quartz halogen lights, reflectors, remote light slaves, digital camera flash systems and tripods. We backup all our camera equipment with AT LEAST 2 additional systems  We use the latest image management, audiovisual, editing and creative software.  
 
Q. What makes you different from other photographers?
A. We have the passion and love for photography. We love to photograph weddings. We love to photograph people which we have done all over the world. We will cover your wedding day as a witness, never interfering, but recording all the special moments, details and events as they unfold. We are full service image management specialists, from image creation and image retouching to delivery of spectacular image presentations as enlargements, multimedia slide shows or digital albums., We will capture the joy and happiness of your special day. Please cherish our images forever
 

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